Sr. Communications Manager

Interstate Waste Services is the largest privately held, vertically-integrated provider of solid waste collection, transfer, recycling and disposal services serving the New York, New Jersey, and Connecticut markets.  We also own and operate a state-of-the-art rail-served landfill in Ohio. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Position Summary:

The Senior Communications Manager role requires a self-motivated professional who will oversee internal and external corporate communications ensuring messaging is effective, engaging, and consistent with our brand and values. Collaborating with Marketing, Customer Service, HR, Safety and leadership, this role will take an active role in communication strategy and execution to various stakeholders including media, customers, community, and employees. The Senior Communications Manager will also support employee engagement programs. A thorough understanding of communications and PR best practices is required, as well as a passion for building relationships and working collaboratively.

• Public relations/affairs across market areas, working collaboratively with PR partners and market area leadership to develop strategy and oversee execution
• Collaborate with Customer Service and Marketing to develop communications plans and messaging that strengthens customer loyalty and satisfaction, including ORM initiatives
• Support media relations, coordinating with media agency partners and press contacts
• Writing press releases and corporate announcements
• Liaison between leadership, HR, Safety and Marketing on internal communications
• Support employee recognition and engagement initiatives and contribute new ideas to expand internal programs
• Change management communications, ensuring timely messaging consistent with our business objectives and values
• Assist in developing and implementing internal communication plans for crisis situations.
• Develop and deliver media training sessions for employees.
• Track and analyze internal communication metrics to measure the effectiveness of campaigns and identify areas for improvement

• Bachelor’s degree in communications, public relations, journalism or related field
• 7 years communications experience with at least 2 years in a PR role
• 3 years of experience in an internal corporate communications role (non-agency)
• Demonstrated proficiency with copywriting, editing and proofreading skills
• Exceptional planning and project management skills
• Organized and ability to thrive in a fast-moving environment
• Enjoys taking ownership of projects while coordinating with various teams
• Self-motivated and possesses a sense of urgency; proactive in resolving problems
• Strong interpersonal skills and enjoys building relationships

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.