Route Supervisor

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, and recently expanded our operations of transfer stations into Pennsylvania and Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Route Supervisor is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery / pick up). The Route Supervisor oversees drivers and helpers and works with the Operations Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Route Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. 

 
PRINCIPAL RESPONSIBLITIES: 
Safety 

• Understand and provide leadership to achieve and communicate about safety goals and objectives. 

• Work to remove unsafe conditions or situations from drivers’ routes. 

• Work with the sales team to identify and eliminate any unsafe conditions on new or existing customers.  

• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. 

• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program. 

• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. 

• Conduct daily shift safety briefings at company depots. 

• Perform route vehicle inspections. 

• Respond to vehicle accidents and conduct preliminary investigation. 

• Perform minor container wheel repairs as needed. 

Customer Experience 

• Provide service to all customers that meet or exceed customer expectations with regard to the entire customer experience. 

• Understand missed pickup goals and meet or exceed expectations related to those goals. 

• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. 

• Interact with customers to solve and rectify any issues and improve the overall customer experience. 

• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. 

Efficiency 

• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. 

• Lead drivers to exceed productivity goals and expectations for all routes. 

• Create, modify and improve routes to maximize density and improve efficiency. 

• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. 

• Execute other operational plans to help achieve or exceed the division’s budgeted goals. 

• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. 

Employee Engagement 

• Create a collaborative, communicative team environment and drive employee engagement with the Company. 

• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company. 

Perform other job related duties as needed or assigned. 

Career opportunities 

We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our Supervisors, Managers, and other leadership staff, started their careers as Helpers, Drivers, or Dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. 

Salary and benefits 

IWS is committed to providing a world class work place to all employees. Each eligible employee receives a competitive total compensation package including, hourly pay based on experience and paid overtime, Medical, Dental, Vision, Life Insurance and more. Our employees also receive Paid Vacation, Holidays, and Personal Days.