Dispatcher Supervisor

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

The Dispatch Supervisor will utilize our fleet management software and other operating applications to monitor volumes at each Transfer Station and progress of each Driver. This individual will notify Drivers of their scheduled routes, and make real-time routing change as needed. The Lead Dispatcher must keep an open line of communication with each Transfer Station Manager as well as the Rail Fleet Manager. The Dispatch Supervisor r is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards.

The Dispatch Supervisor is a self-directed role, and will be responsible for establishing and documenting procedures for live dispatching.

Schedule: 9:00 AM-Close (7:00 PM/ 8:00 PM)

• Establish and maintain a positive relationship with all Drivers as well as other colleagues as our depots and transfer stations.
• Ensure Drivers and trucks are being utilized to their full potential.
• Manage daily truck activity to ensure driver productivity is commensurate with hours worked.
• Set up crew sheets and notify all employees of their schedules.
• Continuously monitor hours worked and ensure DOT compliance for Drivers.
• Continuously monitor Driver performance and provide coaching as well as discipline as necessary.
• Ensure compliance with safety policies and protocols as well as federal, state and local regulations.
• Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.
• Review Driver requests for container switches or repairs, and enter service tickets into the company database.
• Ensure any and all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up.
• Prepare and Deliver Regular Reports to Senior Management.

Required experiences & skills

• 5+ years of Dispatching experience.
• 1+ years of live dispatching
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently.
• Demonstrated commitment to workplace safety.
• Knowledge of applicable traffic, transportation, and other laws and regulations.
• Intermediate to excellent computer skills, including Microsoft Excel.

Preferred experiences & skills

• Fluency in Spanish
• Completion of relevant undergraduate degree or certificate program
• Experience from the sanitation industry
• Experience working with Routeware, Tower and/or Transman

We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our Supervisors, Managers, and other leadership staff, started their careers as Helpers, Drivers, or Dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Salary and benefits

Interstate Waste Services is committed to providing a world class workplace to all employees. Each eligible employee receives a competitive total compensation package including, competitive pay, 401k benefits with company match, Medical, Dental, Vision, Life Insurance and more. Our employees also receive Paid Time Off and Holidays

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.