Salesforce Administrator

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

The Salesforce Administrator will support the strategic vision of IWS’ Salesforce program, by working closely with the salesforce product owner to overcome data obstacles, facilitate feedback, and promote adoption and change management with the ultimate goal of improving sales efficiency and business results. The Salesforce Administrator is responsible for supporting the efforts to provide solutions through configuring Salesforce. Administrator is also responsible to create training content, update the material with new releases and facilitate change management to ensure adoption of Salesforce improves across the entire sales organization.

• Works directly with the functional teams to translate business objectives into technical requirements.Manages full application life cycle - design, configuration, testing, and deployment
• Develops system demos, user acceptance testing, and end user training
• Responsible for identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments
• Own Salesforce declarative development, including but not limited to flows, validation rules, complex formulas, lightning record pages, custom objects, custom report types
• Be the expert in Salesforce Security, understanding how the following interact together to protect sensitive data: roles, organization wide defaults, sharing rules, permission set groups, muting permissions, profiles
• Take directions from the salesforce product owner and perform data clean ups, build reports, monitor system error messages to resolve issues and perform detailed testing
• Develop and maintain user help documents based on enhancements made to the system
• Support sales on their questions and provide timely support

• Bachelor’s degree in computer science, Information Systems, or a related preferred field.
• 3-5 years’ experience in a similar role with expertise in creating flows, validation rules, creating complex reports, creating lightning pages and maintaining custom objects.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• Should have requirement gathering and documentation experience
• Should be able to work closely with the business stakeholders and work towards the solutioning of the requirements
• Effective written and verbal communication
• Must be able to prioritize work and effectively manage time. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Team player with ability to work under pressure, conduct business in a professional manner, resolve problems and conflicts with minimal supervision.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications and processes.
• A demonstrated ability to understand and articulate complex requirements.
• Proven ability to collaborate cross-functionally and influence outcomes.
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of Salesforce.com best practices and functionality

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.