Assistant Manager of Site Operations

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

The Assistant Manager of Site Operations supports the Site Manager by directing the day-to-day operations of a single depot. They are responsible for establishing and maintaining performance and productivity metrics, as well as implementing cost management process. Acting as a key point of contact on the site for various operational aspects, will step in to lead the depot when the site manager is unavailable.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 

• Manages the day-to-day operations of the depot and provides daily support to Operations Managers in ensuring quality and budget performance.
• Leads continuous improvement projects to increase efficiency and productivity.
• Manages all Operations Manager and Route Supervisor scheduling to ensure management coverage during all operating hours.
• Monitors and improves all on-site processes during the launch, on route, and check-in procedures.
• Monitors budget and operating metrics while diagnosing and improving processes, procedures and performance.
• Executes necessary precautions to ensure safety and compliance with Company OSHA, and other standards and regulations.
• Oversees personnel needs of the depot including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation and promotion decisions.
• Formulates both short-term and long-term goals and action plans in conjunction with the Site Manager and/or Director of Operations.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance and labor and material costs.
• Works with functional groups to resolve employee relations and labor relations issues.
• Works a changing shift schedule to oversee all facets of the operations when they are occurring. Episodic overnight and weekend shifts are necessary.

Requirements and Qualifications:

• Experience in waste management is required
• Minimum of 5 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees is required.
• Associate’s degree (accredited) or in lieu of degree, high school diploma or GED (accredited) and 2 years of relevant work experience.
• Experience handling employee grievances and conducting investigations.
• Prior experience in environmental services a plus.
• Experience overseeing business plans, developing and tracking budgets.
• Demonstrated ability to use a data-driven approach to decision making.
• Leadership capabilities working across a matrix organization.
• Experience implementing safety (OSHA) programs and equipment specifications.
• Proven ability to work efficiently with minimal direct supervision.
• Demonstrated ability to motivate others to achieve results.
• Proven experience meeting business commitments, driving change and implementing process improvements.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Analytical and critical thinking skills.
• Proficient with Microsoft Office suite or related software.
• Must be able to work outdoors in all kinds of weather.
• Proven experience in managing labor relations in a unionized environment.
• Excellent computer skills with the ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone and 2-way devices.
• Must have desire and ability to learn the company’s software applications (samsara, tower, routeware, Power BI, SharePoint, etc.).

Career opportunities 

We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our Supervisors, Managers, and other leadership staff started their careers as Helpers, Drivers, or Dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. 

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.