Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

The Manager of Accounts Receivable is responsible for overseeing the collection efforts on behalf of the organization, ensuring that outstanding accounts receivable are collected in a timely manner. This role involves managing the collections team, analyzing delinquent accounts, developing payment plans, and maintaining strong relationships with customers to ensure the smooth operation of the collections department.

Team Management:

• Lead, coach, and supervise the collections team, including assigning workloads and managing performance.
• Provide training and professional development opportunities to enhance the effectiveness of the team.

Collections Strategy:

• Develop and implement effective collections strategies to ensure timely payments and reduce delinquent accounts.
• Monitor key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and collections effectiveness.
• Set objectives for the accounts receivable team to meet financial targets.

Account Monitoring and Analysis:

• Analyze aged accounts and identify high-risk accounts for further collection actions.
• Work with the finance department to create reports on outstanding debts and the effectiveness of collection processes.
• Use data and analytics to forecast collections and adjust strategies accordingly.

Customer Relations:

• Build and maintain relationships with customers to facilitate smooth and efficient collections.
• Address and resolve escalated customer disputes regarding outstanding balances.
• Negotiate payment arrangements and settlements within authorized limits.

Compliance and Risk Management:

• Ensure compliance with federal and state regulations governing collections practices.
• Review and improve collections policies to mitigate risk and ensure best practices are followed.
• Collaborate with legal counsel to handle complex cases and initiate legal action when necessary.

Reporting and Documentation:

• Maintain accurate records of collection activities, correspondence, and outcomes.
• Prepare and present regular reports to senior management regarding the status of collections, aging accounts, and recommendations for improvement.

Cross-Departmental Collaboration:

• Work closely with the sales, customer service, and finance teams to resolve billing issues and disputes.

Assist in process improvements related to accounts receivable and credit policies

• Bachelor's degree in finance, accounting, business administration, or a related field.
• Minimum of 5 years of experience in collections or accounts receivable management.
• Previous leadership experience with a collections team is highly desirable.
• Strong knowledge of collections laws and regulations (e.g., Fair Debt Collection Practices Act).
• Excellent analytical, problem-solving, and negotiation skills.
• Proficiency in collections management software and financial reporting tools.
• Strong communication and interpersonal skills, with the ability to handle difficult conversations tactfully.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.