Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Route Planning and Safety Awareness

• Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Analyze drivers’ routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
• Conduct route observations and coach drivers on safe driving and monitor progress.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors
• Perform route vehicle inspections – safety lane.
• Respond to vehicle accidents and conduct preliminary investigations.
• Survey a new stop for safe service.
• Monitor/supervise DVIR pre and post trip activities by driver
• Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
• Maintain accurate route documentation, service records, and regulatory paperwork.

Customer Experience

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Communicate any changes/needs to the appropriate contact for Municipal work.
• Onsite customer visits may be required periodically.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency

• Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
• Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Review weight audit activity – following a truck.
• Route audit to ensure we are not picking up cancelled customers.
• Work with Dispatch to manage door traffic.
• Monitor employee attendance, punctuality, and performance.
• Verify proper waste segregation and disposal procedures are followed.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company
• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.

• 3+ years of experience in waste management operations
• 2+ years of supervisory experience in waste management, transportation, and/or logistics services
• Experience with route optimization and efficiency improvement.
• Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
• Knowledge of DOT requirements for commercial vehicles
• Strong analytical skills
• Knowledge of PowerBI preferred
• Computer skills (Microsoft Outlook and basic Excel)
• Must have desire and ability to learn the company’s software applications Must possess strong written, verbal and interpersonal communication skills
• Defensive Driving (Smith System 5 Keys)

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.