Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Pennsylvania, and Ohio. We cater to a diverse range of industrial, medical, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

The Inside Sales Manager is responsible for leading, coaching, and developing the Inside Sales team to consistently achieve and exceed sales targets. This position oversees day-to-day call center operations, ensures quality customer interactions, and drives customer acquisition and retention through data-driven strategies and a customer-first approach.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned. 

• Lead, coach, and develop an Inside Sales team to achieve and exceed sales goals.
• Manage daily call center operations, ensuring efficiency, productivity, and quality service.
• Use data and metrics to track performance and optimize sales strategies.
• Partner with Operations, Customer Service, and other departments to provide seamless customer experiences.
• Implement initiatives to drive customer retention, upselling, and cross-selling.
• Monitor key KPIs to identify trends, risks, and opportunities.
• Ensure compliance with company policies and industry regulations.

Foster a high-performance culture through coaching, recognition, and accountability

• Bachelor’s degree in business, Sales, or related field (or equivalent experience).
• 5+ years of experience in Inside Sales management with proven quota-carrying success.
• 3+ years of call center management experience, ideally within waste or environmental services.
• Demonstrated success in driving sales growth and customer retention.
• Strong analytical skills with ability to act on performance metrics.
• Ability to manage multiple priorities with exceptional attention to detail.
• Strong leadership, communication, and interpersonal skills.
• Customer-first mindset with focus on building long-term relationships.

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.