Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

The Sales Operations Manager plays a critical role in driving the efficiency, effectiveness, and scalability of the sales organization. This role is responsible for overseeing sales processes, managing sales performance analytics, and providing strategic insights to support revenue growth and operational excellence. The Sales Operations Manager partners closely with Sales, Marketing, Finance, and other cross-functional teams to ensure alignment between sales strategies and overall business objectives.

• Develop, implement, and continuously improve sales operations strategies, processes, and workflows to enhance sales productivity and efficiency.
• Analyze sales data, trends, and performance metrics to deliver actionable insights and recommendations that support data driven decision making.
• Own and oversee the sales forecasting process, ensuring accuracy, consistency, and alignment with business targets.
• Monitor, track, and report on key performance indicators (KPIs) to assess sales performance, pipeline health, and operational effectiveness.
• Manage and optimize sales tools, systems, and technologies (including CRM platforms), ensuring adoption, data integrity, and effective utilization by the sales team.
• Partner with Marketing to align campaigns, lead generation efforts, and pipeline strategy with sales objectives and revenue goals.
• Collaborate with Finance and leadership to support revenue planning, budgeting, and performance reporting.
• Train and support sales staff on best practices, tools, processes, and reporting expectations.
• Facilitate effective communication and collaboration between Sales and cross-functional partners to support seamless execution and continuous improvement.

• Bachelor’s degree in business administration, Finance, Marketing, or a related field; equivalent experience may be considered.
• Minimum of 5–8 years of experience in sales operations, sales analytics, business operations, or a related function.
• Minimum of 2 years’ experience in a managerial role, with a proven track record of leading, developing, and building high-performing Sales Operations teams.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations.
• Experience managing sales forecasting, pipeline reporting, and performance metrics.
• Proficiency with CRM platforms (Salesforce preferred) and advanced knowledge of Microsoft Office, particularly Excel and PowerPoint.
• Strong communication and stakeholder management skills with the ability to partner effectively across departments.
• Highly organized, detail-oriented, and process-driven, with a continuous improvement mindset.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.